30-Day Total Satisfaction Guarantee
We offer a 30-day full money back guarantee on all of our 14 Karat gold jewelry, because we believe you will be totally satisfied by the quality of its craftsmanship. With a month to consider your purchase and show it off to your friends, you can be sure to made the right decision.
If you are not completely satisfied, simply follow these steps to return your purchase to us:
Our Return Process
To return your item to us, follow this simple three step process:
1. Obtain Your RMA: Use the contact form below or call us at 1-877-547-3600, and you will be given a Return Authorization Code.
2. Insure Your Package: Ship your package via US Postal Service Registered Mail™, insured for the total value of your purchase, and request a return receipt for confirmation that your shipment has reached us.*
3. Mail Your Return: please address returns to:
CRE LLC
PO BOX 2002
Clifton, NJ 07013
* We will not be responsible for loss of or damage to return shipments.
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days.
Please note that items showing signs of wear or those that have been engraved, altered, resized, or damaged in any way cannot be accepted for return. Returns with no RMA, and packages that are improperly packaged or uninsured will be refused receipt.
You must follow these instructions exactly, to ensure the rapid processing of your return. If you have any questions about our return procedure, please contact us.
A 10% restocking fee will apply to all merchandise returned after 30 days.
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