The OROLATINA® Shipping Policy
OROLATINA® maintains a strict Shipping Policy for both our protection and that of our customers. The jewelry we ship is valuable, and we always work to ensure the specific cardholder receives the purchase at either the billing address or any authorized shipping address on file with the credit card company. Given that we use PayPal®, Amazon Payments® and Affirm® for our payment processing, additional protections may apply depending on which method you choose.
Authorized Shipping Vendors
OROLATINA® will ship merchandise only via these three shipping services:
Signature Required for ALL Deliveries
Regardless of any signature-waiver, you may have on file with Federal Express® or UPS® or USPS®, a customer signature is required by OROLATINA® for all orders. This requirement is for both our protection and for yours.
We can arrange to have the package delivered to a FedEx® or a UPS® , or a USPS® location so you can pick it up at your leisure. Simple contact your OroLatina.com® representative by email or phone 1-888-ORO-LATINA (1-888-676-5254) and provide them the order number and we will take care of the rest. If your package is already in transit, we still may be able to assist you. We will provide you, via email, directions and a map to the facility that will hold your package(s) for you or you may visit maps.google.com for directions.
Orders where the Shipping Address differs from the Billing Address
If you specify a different shipping address from your Billing Address, we must call your bank to verify the validity of your Shipping Address. We will not process any orders where we cannot verify the validity of the Shipping Address. A simple call to your bank or credit card provider will allow you to add your desired shipping address (known as an "Authorized Shipping Address") to your account. This is a requirement. Not having your shipping address on file with your bank or credit card provider will delay or cancel the processing of your order(s). In addition, PayPal® purchases where the buyer's billing and/or shipping address is not verified by PayPal® and in a Confirmed status, will be refunded.
P.O.Box, APO and FPO Address
Orders going to PO Boxes (Post Office Boxes) cannot be serviced by FedEx® or UPS® and must be handled by the United States Postal Service®. Customer Signature is always Required. Orders going to APO or FPO Addresses often require 3-5 more business days for delivery due to Military Postal Service forwarding, shipping, processing, and handling. All orders to APO or FPO addresses can only be serviced by USPS®.
Do You Have Other Questions?
If you have any other questions, please visit our Frequently Asked Questions (FAQ) page, our About Us page, our Contact Us page, our Terms and Conditions, or call us at 1-888-ORO-LATINA (1-888-676-5284) and we will be happy to assist you!